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Contact Us

Have a question?

We care about our customers and your feedback is important to us. We want to hear from you. We want to know how our eczema therapy products are performing, if they are helping and any suggestions for improvement you might want to share.

For questions about orders, please include your order number, name and zip code of the billing address.

For any questions or help with shopping, please contact our personal shopper via email at

Please call: +1.612.601.0700  
Monday - Friday 9am - 5pm CST
Leave a voicemail 24/7 and we’ll get back to you.

Visit our Returns and Exchanges for product issues.
Visit our Frequently Asked Questions section for help in finding answers to commonly asked questions.

Size Charts

+ Soothems work best when worn tight fitting, but not restrictive.
+ Soothems are designed with a generous amount of stretch so they can fit close to the skin.
+ We recommend that if there is any doubt about size selection, the next larger size should be chosen provided it will still fit snugly.
+ Soothems are a personal healthcare medical device and therefore are not eligible for returns or exchanges once the poly bag seal has been broken 
+ or the poly bag has been opened and / or the product has been removed from the poly bag. If you have any questions regarding the fit of an item, please contact Soothems at or call +612.601.0700, we are happy to help.

Body Measurement

Relief Skull Cap

+ Using a soft tape, measure around the head just above the ears, across the forehead to determine circumference
+ TEWLTect smart fabric has a generous amount of stretch. 

Arm & Leg Sleeves

+ Using a soft tape, measure around the bicep for arm sleeve or mid-thigh to determine circumference
+ TEWLTect smart fabric has a generous amount of stretch
+ We recommend a snug fit so choose the smallest size closest to the child's bicep or mid-thigh circumference measurement
+ Sleeve shape tapers from widest circumference width to fit forearm or calf

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