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Returns, Refunds and Exchanges

Important: If you have a question about our eczema clothing, please contact Soothems at wecare@soothems.com or by calling 612.601.0700 prior to opening to the package.

Soothems are a personal healthcare medical device and therefore are not eligible for returns or exchanges once the polybag seal has been broken or the polybag has been opened and/or the product has been removed from the poly bag.

Returns
Returns are only accepted on Soothems products in sealed, unopened poly bags within 30 days after purchase date. Do not return products where the polybag has been opened as it will not be processed.  

To complete your return, we require that you request a Soothems Return label with an authorization number by emailing wecare@soothems.com or by calling 612.601.0700. Please include your order number with your return request to expedite the process.

Products sent without a Soothems return label and authorization number will be refused before delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it is approved for a product cost refund.

Soothems can only facilitate the product cost refund through the original payment method, exceptions are not possible. Shipping costs are non-refundable.

Exchanges
Exchange requests for unopened products require a Return label with an authorization number. Email wecare@soothems.com or call 612.601.0700 to have your request processed. Please include your order number with your exchange request to expedite the process.

Returns/Exchange Form

Please fill out the following form and click submit to receive a RETURN LABEL WITH AUTHORIZATION NUMBER. Once you have submitted this form, print it and insert it in the package you are returning. You will receive a return label and authorization number by email

Return/Exchange Form

Shipping
You will be responsible for paying for your own return shipping costs and all other shipping costs are non-refundable.

International Orders
The customer is responsible for all local duties, taxes and service charges associated with importing the order. Soothems does not refund these costs for any reason including returns and exchanges.

Warranty
Soothems, LLC products are warrantied to the original owner against defects in materials and workmanship for the lifetime of the product. Please contact us at wecare@soothems.com if you believe you have a defective product.

Questions
Please contact our customer care staff by email wecare@soothems.com or by calling 612.601.0700 with any questions or concerns.

Size Charts

BABY & KIDS SIZE CHARTS

With Soothems, it's easy to find the size that fits your child best. Use the size charts below and match the height and weight or circumference range that is closest to your child’s.

Do not rely solely on age

If you have any questions regarding the fit of an item, please contact Soothems at wecare@soothems.com or call +612.601.0700, we are happy to help.

Soothems Body Measurement Size Chart

Soothems Baby size chart for Eczema Sleepsuit onesie romper pajamas infant

Children Suffering from Eczema Size Chart Pajamas Sleepwear Wet Wrap Toddler Kids AD

Eczema Rash & Itch Relief Sleep Cap for Baby & Toddler

Circumference Fit Guide

Sleep Cap Size Chart Seborrheic Dermatitis Eczema Cradle Cap Itching Scalp Skull Hat Beanie

Eczema Itch Relief Arm & Leg Wrap Sleeves – Baby & Kids – Pair

Circumference Fit Guide

Wet Therapy Clothing SkinSmart Irritation Free Tencel Scratch Socks Organic eSoothe Rescue Sensitive Skin Allergy Clothing Exzema Natural AD Knee Arms Newborn Infant Girl Boy Rescue Irritated Moisturizing Cream Protect Moisture Relieve Dermatologist

SOOTHEMS ADULT SIZE CHARTS

Men's Eczema, Psoriasis, and Sensitive Skin Soft Treatment Shirt Sizing

Men's Eczema, Psoriasis & Sensitive Skin Treatment Shirt Eczema Psoriasis Itchiness Burning Dry Skin Smart Heal Rash Allergy Clothes Remedy Wear Moisturizing Cream Steroid Sensitive Plaque AD Organic Relieve Natural Dermatologist eSoothe Rescue Wear Skinnies Plaque, Psoriatic and Guttate

Women's Eczema, Psoriasis, and Sensitive Skin Soft Treatment Shirt Sizing

Ladies Eczema Psoriasis & Sensitive Skin Treatment Shirt Itchiness Burning Dry Skin Smart Heal Rash Allergy Clothes Remedy Wear Moisturizing Cream Steroid Sensitive Plaque AD Organic Relieve Natural Dermatologist eSoothe Rescue Wear Skinnies Plaque, Psoriatic and Guttate

Adult Eczema – Psoriasis Treatment Sleeve Wrap Bandage

 Arm & Leg Circumference Fit Guide

Adult Eczema - Psoriasis Treatment Sleeve Wrap Bandage Wet Wrapping Therapy Clothing SkinSmart Irritation Free Tencel Scratch Socks Organic eSoothe Rescue Sensitive Skin Allergy Clothing Exzema Natural AD Knee Arms Rescue Irritated Moisturizing Cream Protect Moisture Relieve Dermatologist

 Adult Eczema – Psoriasis Therapy + Relief Skull Cap

Circumference Fit Guide

Using soft tape, measure around your head, from the center of your forehead, keeping tape straight and parallel to the floor. Measure around the fullest part.

Adult Eczema - Psoriasis Therapy + Relief Skull Cap Plaque Hat Dry Scratch Treatment Skull Beanie Therapy Zinc Oxide Scalp Caps Seborrheic Dandruff Exzema Atopic Dermatitis

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