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Shipping Information

Domestic

Canada

International

Delivery Time: Standard Shipping takes 5-7 business days in the United States and Territories, 8 -16 business days to Canada, and 10 - 22 business days to the United Kingdom, the European Union, Asia and Australia. To receive your package sooner, you can select Two-Day Shipping (arrives in two business days) or Next-Day Shipping (arrives in one business day), available in U.S. and territories only, non-PO Box addresses only.

Standard Shipping may be a combination of UPS which delivers to your local post office and then your post office will deliver your package along with your other U.S. Mail.

Expedited delivery orders placed before 1 p.m. Eastern Standard Time Monday through Friday ship the same day. After 1 p.m. EST, orders ship the following business day. Business days are Monday through Friday, except for scheduled U.S. Holidays: New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, New Year's Eve, New Year's Day. Deliveries to remote areas cannot be guaranteed by specified time in shipping chart.

International: Soothems does not collect any brokerage fees, import duties, tariffs, or similar taxes at the time you place your order. These fees are determined and collected by your government. You will be asked to pay the applicable amount at the time your shipment is released to you.

Customers using a credit card with a billing address outside North America should allow 1 to 3 business days for order processing in addition to the designated shipping time.

U.S. and Territories: Standard Shipping is available throughout the 50 States, Puerto Rico, US Territories, or APO/FPO.* 

*US Protectorates, and APO/FPO are defined as follows: American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe(AE), and Armed Forces Pacific (AP).

Soothems will ship to countries in Asia, Europe, and South America from our distribution center in the United States including: Albania, Argentina, Armenia, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea (Republic of), Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Moldova (Republic of), Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saint Lucia, Saudi Arabia, Singapore, Slovakia (Slovak Republic), Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Viet Nam, Virgin Islands (British).

Additional Questions 

For additional questions about shipping our Soothems products, please send an email to wecare@soothems.com or call a customer service representative at +1.612.601.0070.

 

Size Charts

+ Soothems work best when worn tight fitting, but not restrictive.
+ Soothems are designed with a generous amount of stretch so they can fit close to the skin.
+ We recommend that if there is any doubt about size selection, the next larger size should be chosen provided it will still fit snugly.
+ Soothems are a personal healthcare medical device and therefore are not eligible for returns or exchanges once the poly bag seal has been broken 
+ or the poly bag has been opened and / or the product has been removed from the poly bag. If you have any questions regarding the fit of an item, please contact Soothems at wecare@soothems.com or call +612.601.0700, we are happy to help.

Body Measurement


Relief Skull Cap

+ Using a soft tape, measure around the head just above the ears, across the forehead to determine circumference
+ TEWLTect smart fabric has a generous amount of stretch. 
 


Arm & Leg Sleeves

+ Using a soft tape, measure around the bicep for arm sleeve or mid-thigh to determine circumference
+ TEWLTect smart fabric has a generous amount of stretch
+ We recommend a snug fit so choose the smallest size closest to the child's bicep or mid-thigh circumference measurement
+ Sleeve shape tapers from widest circumference width to fit forearm or calf

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